The supplier/manufacturer relates more as a business partner than as a service provider. In adition, supportes by an excellent commercial, engineering and project managementr team at an international level. It has excellent and varied integration tools that allow it to integrate with all types of applications, modern or legacy, web oriented, client - server, stand alone, which makes it almost an application orchestrator. Ideal for all development of BPM systems (BPMS): Modeling of complex business rules hot or cold, mmonitoring and control of processes in real time, online management of workloads, process modeler and simulator, complete set of reports for performance analysis, and many, many other usefull characteristics.Ī platform built with a very ease to manage, robust, reliable and scalable architecture, designed to support thousands of transactions, ideal for both the complete range, from small companies to large multinational corporations. Finally, we increased efficiency and effectiveness of our operations. We decreased number of mistakes made by our operators and increased the data quality. Our staff now get structured tasks with all necessary explanations about task content and they don't have to manage their tasks lists, since Creatio does it for them.
Some smaller customer convenience features can be improved, as well.Ĭreatio helped us to support our employees to do what is necessary to be done. There is still the space for improvement for running very large processes. The flexibility of this software is outstanding providing users the ability to create everything their company needs. Business rules in the pages, or process elements features, provides you the possibility to control your data quality. You can create user pages which fill dozens of tables behind, create tasks, send predefined emails, or emails from templates, send emails automatically, structuring your processes, fully. It has everything which modern company needs for automation.
BUSINESS PROCESS MODELING SOFTWARE GARTNER FULL
However, their higher level professional services came about and supported to the point of delivering great end result.įrom perspective of an international company with processes ongoing over the full 24 hours, it is really reassuring to have within minutes a support party to resolve issue on production environment while development even having support within day or two.Ĭreatio is at the same time database and process tool.
BUSINESS PROCESS MODELING SOFTWARE GARTNER UPGRADE
We had one major upgrade done which used varying support parties which however did not go well in the beginning and took long to get to desired result. For the most complex issues, an immediate support is given by the subject matter expert. Usually either their first level support solves the issue or directs immediately the issue to knowledgeable person. True strength lies in fast and effective support of Professional service and technical support which have really good SLA on issues. Where Genpact Cora falls short is with documentation, training material and details to get programmers going.
Flexibility of the system to build easily forms with data from varying sources as well as controlling workflows based on rules has helped in simplify complex internal processes.
We have been using Genpact Cora (previously known as PNMSoft Sequence) since 2014 with good success to maintain Customer Feedback system along with assistive processes.
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